Returns & Exchange
RETURN INFORMATION
If for any reason you are not happy with your purchase, you can return items that are unworn, unwashed, free of any stains (like deodorant or makeup), scuffs, tears, snags and mysterious smells items for a refund (excluding original shipping charges) within 14 days of the date of receiving your package. Any returned items must be in “sellable condition.” All garments must be returned in their original packaging with the manufacturer tags attached. Please contact us for return instructions.
The original delivery charge will only be refunded when all items from an order are returned in full.
PROCESSING
Please allow 7-10 business days for packages to be processed once they reach our warehouse. Refunds will be returned to the original payment method. It can take your financial institution up to 10 business days to reflect payment on your account.
EXCHANGES
We currently offer exchanges on item(s) for a different size. We are unable to provide exchanges for a different colour or style.
DAMAGED RETURNS
Returns that are damaged, soiled or returned without their original labels will not be accepted and will be sent back to the customer. We will not accept returned garments that were not approved in our returns portal. No exceptions.
NON-RETURNABLE ITEMS
Items that have been worn, washed, stained, or damaged
Items without the original tags and packaging
Gift Cards
Items marked FINAL SALE
Final sale items will not be accepted and will be sent back to the customer.
INTERNATIONAL RETURNS
We will not be held liable for the loss of any returned item(s) during the transit back to us. We advise sending your goods back via a tracked service and retaining proof of postage until you receive your refund notification.
On receiving your returned item(s) we will refund the price paid for the goods to the original payment card. The original delivery costs (where applicable) will not be refunded. Returns are credited to the original payment method, unless received more than 14 days after the delivery date. Returns received after 14 days are reimbursed via OUTLOUD ACTIVE eGift Card, which is sent to the email associated with your order. Refunds will not be issued until the return has arrived at the OUTLOUD ACTIVE warehouse and has been approved.